Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Please note: Delivery times may vary during holiday seasons and are estimates, not guarantees. Some remote areas and Asian regions may have extended delivery times or limited service availability.

Returns & Exchanges Policy

At Women’s Clothing Store, we believe your fashion journey should be as flawless as our collections. Just as we carefully curate each piece in our Exclusively Betsey’s and Into the Blue collections, we’ve designed a returns process that respects your time and style preferences.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Return Shipping: Customer responsible (except for defective items)
  • Refund Processing: 5-7 business days after we receive your return

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns on the following items:

  • CANDLES from our home fragrance collection
  • FAUX FLORAL arrangements
  • Personalized JEWELRY items
  • Custom HOME DECOR items
  • Final sale items from our Featured Collections

Step-by-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, fill out our Returns & Exchanges Form and email it to [email protected] with your order number in the subject line.

Step 2: Package Your Items

Carefully pack all items in their original condition with tags attached. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

Ship your package to our returns center:

Women’s Clothing Store Returns
4557 Harrison Street
San Francisco, US 94108

We recommend using a trackable shipping service and retaining your tracking number.

Return & Exchange Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Customer Information:
Full Name: _________________________
Email Address: _____________________
Order Number: _____________________
Order Date: _______________________

Return/Exchange Details:
□ Return for Refund
□ Exchange for Different Size
□ Exchange for Different Item

Item Information:
Product Name: _____________________
Size/Color: _______________________
Reason for Return/Exchange: _________

Exchange Preference (if applicable):
Desired Size: ______________________
Alternative Item: __________________

Refund Information

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. Your refund will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Please note that shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges, we’ll ship your new item once we receive your return. If the exchange item has a different price, we’ll process a partial refund or charge the difference accordingly.

International Returns

For our global customers (excluding some Asian regions and remote areas), return shipping costs are the responsibility of the customer. Refunds will be issued in US dollars, and any currency conversion fees are not refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We’ll arrange a prepaid return label and expedite your replacement.

Questions?

Our customer service team is here to help with any shipping, returns, or exchanges questions.

Email: [email protected]

Address: 4557 Harrison Street, San Francisco, US 94108

Please allow 24-48 hours for email responses during business hours.

Thank you for choosing Women’s Clothing Store, where we’re committed to making your style journey as exceptional as our collections.