At Women’s Clothing Store, we believe your fashion journey should be as flawless as our collections. Just as we carefully curate each piece in our Exclusively Betsey’s and Into the Blue collections, we’ve designed a returns process that respects your time and style preferences.
Quick Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with original tags
- Return Shipping: Customer responsible (except for defective items)
- Refund Processing: 5-7 business days after we receive your return
- Non-Returnable Items: Candles, FAUX FLORAL arrangements, and certain home decor items
Our Return Promise
We understand that sometimes an item doesn’t work with your unique style vision. Whether you’re exchanging ATHLEISURE wear for a different size or returning HEELS that didn’t fit quite right, we’re here to make the process seamless.
Step-by-Step Return Process
Step 1: Initiate Your Return
Within 15 days of receiving your order, fill out our Returns & Exchanges Form (template below) and email it to [email protected] with your order number in the subject line.
Step 2: Package Your Items
Carefully pack all items in their original condition with tags attached. Include the original packing slip or a copy of your order confirmation.
Step 3: Ship Your Return
Ship your package to our returns center:
Women’s Clothing Store Returns
4557 Harrison Street
San Francisco, US 94108
We recommend using a trackable shipping service and retaining your tracking number.
Return & Exchange Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Customer Information:
Full Name: _________________________
Email Address: _____________________
Order Number: _____________________
Order Date: _______________________
Return/Exchange Details:
â–¡ Return for Refund
â–¡ Exchange for Different Size
â–¡ Exchange for Different Item
Item Information:
Product Name: _____________________
Size/Color: _______________________
Reason for Return/Exchange: _________
___________________________________
Exchange Preference (if applicable):
Desired Size: ______________________
Alternative Item: __________________
Additional Comments:
___________________________________
Refund Information
Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. Your refund will be issued to your original payment method:
- Credit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Please note that shipping fees are non-refundable unless the return is due to our error.
Exchange Process
For exchanges, we’ll ship your new item once we receive your return. If the exchange item has a different price, we’ll process a partial refund or charge the difference accordingly.
Important Notes
- Items must be returned in original condition with all tags attached
- For hygiene reasons, we cannot accept returns on CANDLES or FAUX FLORAL arrangements
- Final sale items from our Featured Collections are non-returnable
- Personalized JEWELRY and custom HOME DECOR items cannot be returned
- Please allow additional processing time during holiday seasons
International Returns
For our global customers (excluding some Asian regions and remote areas), return shipping costs are the responsibility of the customer. Refunds will be issued in US dollars, and any currency conversion fees are not refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected]. We’ll arrange a prepaid return label and expedite your replacement.
Questions?
Our customer service team is here to help with any returns or exchanges questions. Contact us at [email protected] or call during business hours.
Thank you for choosing Women’s Clothing Store, where we’re committed to making your style journey as exceptional as our collections.